Patient Participation Group

Thanks to all that completed a survey, and special thanks to our PPG for assisting with the survey distribution.

Click here to see the report.

It can also be seen on the PPG noticeboard in our waiting room. 

We will further detail actions in due course.  

Questions for this year's survey were developed together with our Patient Reference Group (PRG) during the meeting held on 20th October 2011. Drafts were circulated and finishing touches were made in November.

The survey was given to patients at reception, as well as being available from this website, from December 2011 to March 2012. Our PPG noticeboard explained the purpose of the survey and displayed all relevant information, including the direct web address of the survey for those wanting to get straight to it online.   

The summary results were made available as soon as was possible, emailing and posting those to our members, as well as displaying them on the dedicated PPG noticeboard in the main waiting area to keep you all updated. These were then discussed at the earliest opportunity with the PRG, to identify an action plan and enable us to reply fully to all comments raised. The results and action plan are available for download below.

Survey results 2012

Survey action plan 2012

To download one file containing the above explanation, results and action plan, click here 

Although the survey was removed from the website and waiting area when the circulation period ended, copies of each page are available for download below. 

Historic survey pages (for reference only): 1 / 2 / 3 / 4 / 5 

We'll keep our noticeboard and this webpage updated in terms of progress.

Please contact us if you are interested in joining our PPG.

The Patient Participation Group exists to encourage patients and the local community to contribute towards the successful running of the practice.

Doctors and staff at your surgery desire to provide the best possible service, within the stipulations of our contract with the Department of Health, and financial constraints.

We are accountable to you. We own our business and intend to help the practice, and its population, grow over time. We invest profit into the practice.

This group allows us to inform you of the pressures we are under, but more importantly, helps our patients to advise us on their needs, and how their practice is run.

The PPG goes from strength to strength, and is presently meeting monthly with practice management.

Here are some examples:

1. Medical education - A doctor from the practice could talk about a topic of interest (for example Diabetes, Acupuncture, Depression).
2. Fund raising - Money to improve services is always greatly appreciated, and could be used for a number of initiatives including surgery equipment, home delivery and transport services, or even blood test machines for patients on Warfarin.
3. Lobbying - Petitions and letters to ministers can help to influence services in your local area.

Please contact Carol Bantick, our practice manager, to find out more about the Patient Participation Group.

If you have limited availability but would still like to have input into our growing PPG, please consider joining our Virtual Participation Group. All business will be conducted by email or via a social networking site, whichever you prefer. Let us know what you think using the contact link above.